Grievance Redressal Policy

GRIEVANCE REDRESSAL POLICY

Effective Date: 16 September 2026

At Fastshops, we are committed to providing a smooth shopping experience and addressing customer grievances fairly and promptly.

If you have any complaint or grievance related to your order, product, payment, delivery, refund, or any service provided by Fastshops, you may contact us using the details provided below.

1. HOW TO RAISE A GRIEVANCE

Customers may raise a grievance by contacting Fastshops through the email address provided below.

Email: admin@fastshops.in

Our team will review the grievance and respond accordingly.

2. INFORMATION REQUIRED

To help us investigate and resolve your grievance efficiently, please provide, where applicable:

• Full Name
• Mobile Number
• Email Address
• Order Number
• Payment or Transaction Reference, if applicable
• A clear description of the grievance
• Supporting photographs, videos, screenshots, or documents, if available

3. ACKNOWLEDGEMENT

We aim to acknowledge receipt of your grievance within 48 hours of receiving the complaint.

4. RESOLUTION TIMELINE

We aim to resolve grievances within 7 working days.

If additional time is required due to the nature of the issue, investigation, courier-related matters, supplier verification, or other circumstances, we will provide an update regarding the expected resolution timeline.

5. PRODUCT-RELATED GRIEVANCES

Complaints relating to damaged, defective, incorrect, or missing products will be handled in accordance with our Return & Refund Policy.

Customers may be required to provide photographs, videos, or an unboxing video where applicable.

6. SHIPPING AND DELIVERY GRIEVANCES

Complaints relating to shipping, delivery delays, tracking, failed delivery, or courier-related issues will be handled in accordance with our Shipping Policy.

Delivery timelines may vary depending on the courier service, destination, holidays, weather, and other circumstances beyond our control.

7. PAYMENT AND REFUND GRIEVANCES

Payment, refund, or transaction-related grievances will be reviewed based on the relevant order, payment, refund, and transaction records.

Approved refunds will be processed in accordance with our Return & Refund Policy and applicable payment-processing timelines.

8. GRIEVANCE OFFICER

If your grievance is not resolved satisfactorily through customer support, you may escalate the matter to the Grievance Officer.

Grievance Officer:
Name: MD MOMIN
Designation: Grievance Officer, Fastshops
Email: admin@fastshops.in

9. IMPORTANT NOTICE

This Grievance Redressal Policy is intended to provide customers with a clear process for raising and resolving complaints.

Nothing in this policy is intended to limit or exclude any rights or protections available to consumers under applicable laws and regulations in India.

10. CONTACT INFORMATION

Fastshops
Email: admin@fastshops.in