Shipping policy

SHIPPING POLICY

At Fastshops, we aim to process and deliver your orders as smoothly and efficiently as possible. Please review the following Shipping Policy before placing your order.

1. SHIPPING AVAILABILITY

We currently ship orders within India to serviceable delivery locations.

Delivery availability may depend on the serviceability of the delivery PIN code and the logistics partner available for that location.

2. ORDER PROCESSING TIME

Orders are generally processed and dispatched within 1–2 business days, excluding public holidays.

Orders placed during weekends or holidays may be processed on the next working day.

Processing time refers to the time required to prepare and dispatch your order and does not include the delivery transit period.

3. DELIVERY TIME

After dispatch, estimated delivery times are generally:

• Gujarat: approximately 6–7 business days.
• Other states in India: approximately 7–10 business days.

For certain PIN codes or delivery locations, courier partners may require up to 15 business days for delivery.

Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, operational circumstances, and other factors beyond our reasonable control.

4. SHIPPING CHARGES

Applicable shipping charges, if any, will depend on the delivery location and the products included in your order.

The applicable shipping charges will be displayed during the ordering process or in your order summary, where applicable.

5. ORDER TRACKING

Once your order has been dispatched, tracking information will be provided or updated in your order information when available.

You can use the tracking information to monitor the progress of your shipment.

If you do not receive tracking information after your order has been dispatched, please contact our customer support team.

6. OUR LOGISTICS PARTNERS

Orders may be delivered through one or more third-party courier and logistics partners.

Depending on the delivery location and PIN code serviceability, the courier partner may vary.

Available logistics partners may include DTDC, Blue Dart, Ecom Express, or other suitable courier partners.

7. DELIVERY TO THE PROVIDED ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact information.

Fastshops is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

Please carefully check your delivery details before completing your order.

8. FAILED DELIVERY

A delivery may fail if:

• The shipping address is incorrect or incomplete.
• The recipient is unavailable or does not cooperate with the delivery process.
• The customer refuses to accept the parcel.
• The delivery location is not serviceable.
• Other circumstances prevent successful delivery.

If a parcel is returned to the sender because of a customer-related delivery failure, refusal, incorrect address, or similar circumstance, applicable forward and return shipping costs may be deducted from any refund, where applicable.

9. DELIVERY DELAYS

Although we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond our direct control.

These may include:

• Courier delays.
• Weather conditions.
• Public or bank holidays.
• Operational or logistical issues.
• Incorrect or incomplete delivery information.
• Events beyond our reasonable control.
• Other circumstances affecting the logistics network.

Once an order has been dispatched, delivery is handled by the applicable courier partner.

If a shipment is delayed or temporarily stuck in transit, we will make reasonable efforts to assist and escalate the issue with the logistics provider.

However, the final resolution timeline for a delayed or stuck shipment may depend on the respective courier or logistics company.

10. TRANSIT AND LOST SHIPMENTS

If a shipment experiences a significant delay or remains in transit for an extended period, the matter may need to be investigated and resolved by the relevant courier partner.

The resolution timeline may therefore vary depending on the logistics provider and circumstances of the shipment.

Customers are requested to monitor their tracking information and cooperate with any delivery or verification requests from the courier.

11. PUBLIC AND BANK HOLIDAYS

Orders may not be processed or delivered on certain public or bank holidays.

Where applicable, processing or delivery will resume on the next working day.

Public holidays may therefore extend the estimated processing or delivery time.

12. DELIVERY ESTIMATES

All delivery dates and timeframes provided by Fastshops are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, PIN code, courier partner, and circumstances affecting transportation.

13. CONTACT US

If you have any questions regarding your shipment or delivery, please contact our customer support team using the contact information provided on our website.

Please keep your order number available when contacting us regarding a shipping issue.

Fastshops

Email:  admin@fastshops.in